Section 01
Overview
GGrewal Logistics ("GGrewal Logistics," "we," "our," or "us") provides courier, medical delivery, and supply chain services across Canada. We take the privacy of our clients, recipients, and visitors seriously and handle personal information with the same discipline we apply to every shipment.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your information when you interact with our website, dispatch operations, and service platform.
Section 02
Information We Collect
We collect information that you provide directly to us, information that is generated automatically through use of our services, and information from authorized third parties such as your shipping platform or healthcare partner.
- Contact details — name, email address, phone number, and business name when you submit a quote request or sign up for service.
- Shipment details — pickup and drop-off addresses, recipient information, parcel descriptions, signed proof-of-delivery records, and any handling instructions you provide.
- Account and platform data — login credentials, role assignments, and dashboard activity for clients with platform access.
- Operational data — call recordings for dispatch quality assurance, geo-location of vehicles during active routes, and timestamps required for service-level reporting.
- Technical data — IP address, device and browser information, and analytics events collected automatically when you visit our website.
Section 03
How We Use Your Information
We use personal information only for purposes that are necessary to operate our services, meet our contractual obligations, and comply with applicable law.
- Coordinating pickups, deliveries, and exception handling across our dispatch network.
- Providing customer support, responding to quote requests, and following up on open shipments.
- Generating proof of delivery, audit logs, and operational reporting required by our clients.
- Improving our service quality, training drivers and dispatchers, and refining route planning.
- Sending operational communications about scheduled service, billing, and account activity.
- Detecting, preventing, and investigating fraud, security incidents, and unauthorized access.
Section 04
Medical & Healthcare Deliveries
When we handle deliveries on behalf of clinics, pharmacies, laboratories, or other healthcare clients, we treat any associated information as confidential and handle it under the chain-of-custody and privacy obligations agreed with our client.
We do not access the contents of sealed medical packages, and access to delivery records for healthcare clients is restricted to authorized personnel with a documented operational need.
Section 06
Data Retention
We retain personal information for the period required to deliver our services, meet our regulatory and tax obligations, and resolve disputes. Operational records such as proof of delivery and dispatch logs are retained for the duration mandated by applicable laws and any contractual requirements with the booking client.
When information is no longer required, we securely delete or de-identify it.
Section 07
Security
We protect personal information using a combination of administrative, physical, and technical safeguards, including access controls, encryption in transit, secure data hosting, and ongoing staff training.
While no system can be guaranteed to be 100% secure, we work continuously to keep our security controls current and proportionate to the sensitivity of the data we handle.
Section 08
Your Rights and Choices
Subject to applicable Canadian privacy law, including PIPEDA and provincial equivalents, you have the right to access, correct, or request deletion of your personal information. You may also withdraw consent to marketing communications at any time.
To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling certain requests, and some information may be retained where we are legally required or permitted to do so.
Section 10
Cross-Border Transfers
Our service providers may store or process information in jurisdictions outside Canada, including the United States. In those cases, the information may be subject to the laws of those jurisdictions. We require providers to maintain protections that are consistent with this Privacy Policy.
Section 11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify affected clients directly.
Section 12
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out:
GGrewal Logistics — 2395 Meadowpine Blvd, Mississauga, ON L5N 7W6, CA
Email: shavi@gglogistics.ca
Phone: +1 (647) 619-7540